Netflix can afford to be reactive and still succeed – but B2B SaaS companies need to be much more proactive when it comes to addressing churn. For B2B customers, switching providers is a much more ...

Customer experience (CX) is a critical function for any SaaS business ... NRR is the percentage of revenue minus churn plus expansion as measured over the prior period or baseline.

Subscription and SaaS revenue rang in at $676 million, a 44 percent year-over-year increase from the same quarter last year, with better-than-expected growth in the VMware Cloud Provider Program ...