The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor ...

A young Aussie has called out her friends for an “incredibly rude” habit too many of us do. Hana Jasarevic, from Melbourne, ...

"I can’t tell you how many times someone has rung a call light while the crew is dealing with a medical emergency just to ask ...

Not every restaurant is created equal when it comes to takeout. From fast food to fast casual, here are 12 chains you should ...

Passenger feedback highlights worsening delays, rude staff and weak communication as IndiGo battles crew shortages, mounting cancellations and operational strain ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Late-night came roaring back to life, Roy Wood Jr. delivered a must-see special and Amy Poehler made a must-listen podcast.

A Bengaluru man was left stunned after his rather ‘innocent’ text message to his Uber driver– over confirming whether the cab ...

Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a “Centennial Cheer” program. It says it will recognize “100,000 acts of kindness” ...

The car-and-customer focus sounds obvious, but if it were easy, everyone would be doing it. And if they were, there’d be ...

The health body reported that several customers experienced sickness and diarrhoea following their meal at the pub.

An unassuming quaint pub sent dozens of diners home feeling worse for wear after they were poisoned by its Christmas menu.