Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves customer issues in real-time. This technology understands natural speech, ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

UAE MoHRE uses advanced AI tools in call centre, reducing response times by 90 per cent and strengthening customer service ...

The Ministry of Human Resources and Emiratisation (MoHRE) has announced the successful integration of Artificial Intelligence (AI) applications into its Call Centre, as part of its efforts to leverage ...

Finance chiefs will crimp AI budgets, IT chiefs get to clear AI slop. Read more at straitstimes.com. Read more at ...

The use of “I,” she said, is just how anything that speaks refers to itself. More perplexing, she said, was choosing a ...

"For 2026, this matters because audiences expect visuals that react, evolve, and feel alive," Jane continues. "It signals ...

Persuasion is an art. No one knows that better than advertising guru, broadcaster and author Terry O’Reilly.

Promoting gender and justice is one of vital aspects of human development because it unlocks people’s potential for a prosperous and inclusive society. We cannot talk about a safer and healthier ...

China has released its first national standard for virtual digital humans, CCTV News reported on Thursday. This standard ...

The new head of the actors union promises that his members will have a voice in Hollywood "no matter whose name is on the water tower" ...