Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves customer issues in real-time. This technology understands natural speech, ...

In retail, customer experience drives loyalty, yet most organizations cannot pinpoint a single person responsible for it.

Finance chiefs will crimp AI budgets, IT chiefs get to clear AI slop. Read more at straitstimes.com. Read more at ...

The use of “I,” she said, is just how anything that speaks refers to itself. More perplexing, she said, was choosing a ...

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Persuasion is an art. No one knows that better than advertising guru, broadcaster and author Terry O’Reilly.

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As 2025 draws to a close, CDT editors are compiling a series of the most notable content (Chinese) from across the Chinese internet over the past year. Topics include this year’s most outstanding ...

The Tennessee Attorney General announced the lawsuit on Thursday, Dec. 18, saying the company has "deceived Tennesseans" ...