We had to buy a new ticket after an air traffic control outage but the airline is giving endless excuses for not repaying us ...

A passenger has complained they had to buy a new ticket after an air traffic control outage - but the airline is giving ...

A British holidaymaker has described her nightmare experience after she had to rebook a flight following a cancellation - before being repeatedly told she wouldn't get a refund. Emily, who doesn't ...

If your flight is cancelled, the airline must offer you a choice between a full refund or re-routing ...