Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

Comcast appears to have a clear desire to change its relationship with customers. The company, which was rocked by repeated scandals involving customer relations during its attempt to merge withTime ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

Comcast Cable CEO Neil Smit at CES Source: Image source: CES video. Comcast has promised to overhaul its customer service efforts and as part of that plan has decided to take some drastic steps. In ...

GRAND RAPIDS, Mich. — It's been a headache for Becca Richards and those who live around her, trying to get their Xfinity Wi-Fi back on for the past six days. It's going to be seven days tomorrow," ...

SHREVEPORT, La. -- If your internet is down and your television is blank, you're not alone if you're a Comcast/Xfinity customer in the local area. The company's service went down before 7 p.m.