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Deal adds enterprise generative AI-based enterprise search, permission-based RAG to employee service platform.

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Zendesk is an industry-leading CRM trusted by more than ...

Zendesk’s focus on ease of use will speed up its upmarket onboarding process as it expands its direct and indirect sales channels to drive growth. The revenue contribution from clients with 100+ ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

Cloud-based help desk software provider Zendesk is rolling out an analytics tool set that aims to enable its business clients to better understand "silent" customers. There is a lot of discussion ...

SAN FRANCISCO, Dec. 18, 2025 /PRNewswire/ -- Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise ...

There were plenty of developer-focused announcements at Google I/O today. Not too surprising, considering this is a developer’s conference. One of the announcements was the new Reply to Reviews API.

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to ...

Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the ...