Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

More detail around Sametime 7.5 integration... The two giants showed off at this week's VoiceCon conference in Orlando, Fla., a customized plug-in for Sametime 7.5 that will integrate the platform ...

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SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...

Following Microsoft's partnership with networking giant Cisco, the unified communications market is heating up even further with IBM's launch of a new range of collaboration products. IBM has joined ...

The CTI Module also provides Beam users with “Click-to-Dial” functionality, which allows collection agents to simply click on the consumer's telephone number to have their handset go off-hook and ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...