Recognition based on verified customer reviews places Scorebuddy among the top Customer Service Software products and ...

In the realm of customer service, a monumental shift is underway. Outdated legacy software faces an existential threat from the relentless advancement of AI-powered solutions. This transformation is ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The explosive growth of artificial intelligence tools has software companies scrambling to incorporate AI into their businesses ...

Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Karl Jaufmann, SVP of Client Support, named bronze Stevie Award winner for Customer Service Leader of the Year ...