This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

Serial Entrepreneur, CEO and cofounder of Veego Software, a startup in the Israeli high-tech corridor, innovating smart-home support. Who’s going to make the first move? That’s the ultimate difference ...

One of the most effective ways to create customer confidence is to practice proactive customer service. The short description of proactive service is doing something for your customers before they ...

Proactive customer support is all about identifying and resolving customer issues before they turn into bigger problems. Customer service experiences rarely delight us. Most of us can detail an ...

It’s no secret that the past two years have presented many challenges that negatively affected business owners. Despite this, many are seeing opportunities for increased revenue and growth in the ...

Microsoft is adding a new, high-end support option to its Premier service line-up that is focused on "proactive," rather than remedial, support. Available globally as of August 18, the new offering, ...

Enterprise systems like servers and networking equipment have long had advanced support options. Vendors provide proactive and predictive maintenance that attempts to detect and correct issues before ...

Who’s going to make the first move? That’s the ultimate difference between reactive and proactive care for Internet Service Providers (ISP). With reactive care, you show the customer that you can act ...