Identify the customer, recognise, fulfil, upgrade, cross-sell, expand, educate, collect, and generate referrals. These are the nine treatment objectives for each contact, says Michael R. Hoffman in ...

Your technicians are some of your most customer-facing employees. Tasked with interpreting and completing work orders, answering customer complaints, and executing ...

Organizations that have exceptional service cultures don't happen by accident. They are the result of a defined customer service strategy. Customer service practices should be incorporated into ...

NEW YORK, NY--(Marketwired - Oct 18, 2013) - Today, a new badge featuring StellaService's customer service performance data is beginning to roll out across retailers' sites as part of the Google ...

NEW YORK, NY--(Marketwired - Jan 29, 2015) - StellaService, the only provider of objective customer service ratings and insights, today announced it has extended the reach of its data collection to ...