Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

With so many consumers still dissatisfied even after complaining to companies, too many businesses are scripting, outsourcing, or seriously mishandling their customer service, consultant Janelle ...

Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Oct 25 (Reuters) - Australia's competition regulator said on Wednesday Chrysler-parent Stellantis NV's STLAM.MI local unit was addressing its concerns over handling of customer complaints regarding ...

In an effort to bolster market confidence, European securities and banking regulators have published a report setting out common complaint handling guidelines that will apply across all financial ...

FACUA found that these airlines often send automated replies or redirect customers instead of resolving their issues. Facua ...