I saw up close at MySpace what everyone is now learning from YouTube: users vote with their behavior, not with their loyalty.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Bobby Marhamat Despite ...

Forbes contributors publish independent expert analyses and insights. Rhett is a DC based executive coach who covers entrepreneurship. Consumers today don’t just want to buy a product or service—they ...

I had a friend who would never allow someone to walk away from them during an argument. They also would not allow people to ghost them. They had to have the last word every single time, and for the ...

Whether you’re operating in a service-driven industry like matchmaking or selling physical products, customer experience defines the success of your brand. As co-founder and president of a premium ...