Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

LONDON, October 16, 2025--(BUSINESS WIRE)--Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes ...

Probably not a headline youíd expect to read but this is exactly what happened when SJD Accountancy the UKís largest accountants for contractors, with over 10,000 limited company clients, won the ...