I bet Mark Gibbs’ mailbox is chock full of replies to his BackSpin column, “Talking to customer service”. Allow me to add another to the pile. My company tried using a navigable menu for customers ...

We live in an era defined by personalization and instant gratification. This has made customer service more important than ever. Each interaction with a customer, both before and after the point of ...

I recently bought a laptop from one of the leading consumer PC vendors. It was not the best experience of my life. From the moment I placed the order online to the moment I sent it back, it’s been a ...

Headquartered in Hong Kong, GP Batteries was established in the 1960s and operates in over 50 countries and regions worldwide. Its broad range of batteries is widely used in household appliances, ...

A leading provider of cloud-based help desk software for fast growing companies, Zendesk has played a key role in creating what the company called “the world's largest customer service network”.

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

So Muller and her three co-founders built a distributed customer service network composed mostly of part-time parents. The associates are encouraged to engage with customers about more than just ...

Bombardier has been investing heavily in its customer service network, with new or expanded centres in London, Miami, Melbourne, Australia, and Singapore, plus a showpiece facility under construction ...

Even the best product can't stand on its own without exceptional service, and these WOOD 100 manufacturers have mastered the talent. Now in its 35th year, the WOOD 100: Strategies for Success ...

The telecom industry has experienced a lot of change and challenges in recent years, and with that comes a need for more efficient and effective communication systems. One solution to this challenge ...