Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

Customer value hierarchy is a system of worth that businesses across the country, both large and small, have turned to as a means of determining customer satisfaction. Businesses have shifted focus to ...

A Consumer Reports survey recently revealed that Tesla Model 3 owners are the most satisfied and passionate lot when it comes to their car. Consumer Reports rates customer satisfaction based on ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Reports from Consumer Reports and ACSI reveal that Jeep is the worst automaker for customer satisfaction, with many owners ...