Law firms must adapt to survive in a rapidly changing legal landscape driven by technology and competition. The rising expectations of clients and evolving markets are pushing firms to explore or ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.

The cost of engaging a company for legal services or products is a substantial investment for the client. They expect—and deserve—a premium return. Throughout the 11-article "Lift Your Sales" series, ...

After being forced into conducting litigation online during the global COVID-19 pandemic, many clients are now open to continue litigating in a virtual environment when the pandemic ends, according to ...

What Issues Do Clients Bring to Advisors? What Issues Do Clients Bring to Advisors? What May Clients Not Think to Ask About? Tactics for Advisors to Use Better Manage Market Volatility No advisor ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...