As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

Partners tell CRN that Cisco’s newly established ‘API-first’ stance may not be ‘sexy’ and will be hard work, but it’s very important to the channel, especially as they begin to build out their own ...

At its Collaboration Summit last week, Cisco contact center executives, including VP and GM Vasili Triant, provided a deep dive on the Customer Journey Platform. First, what is Customer Journey ...

Cisco continues to signal its desire to become a major software player, most recently with its emphasis on API advancements and its commitment to building a bigger development community around that ...