New research suggests that chatbots still don’t measure up to humans when it comes to connection and well-being.

Luna, an AI bot, is the owner and operator of a retail store in San Francisco. Is this the future of retail?

As AI adoption accelerates across industries, US customer experience (CX) leaders are increasingly focusing on chatbot technology — and exploring how chatbots improve customer experience in measurable ...

Exploring the Impact of an AI Jesus Chatbot on Modern Faith In recent months, a new digital phenomenon has captured ...

As AI chatbots powered by large language models (LLMs) become better at mimicking human connection, more and more users are falling down extremely weird rabbit holes. Case in point, new research ...

No doubt about it, bots are coming. Forgive the hyperbole, but I mean really coming — in a life-changing, business-disrupting way. Think beyond today’s experimental first-generation chatbots on ...

Over the past year, major newsrooms across the country have rolled out generative AI chatbots. The Hearst-owned San Francisco Chronicle came out with its Chowbot for foodies and a Kamala Harris “news ...

Katelyn is a reporter with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

Plus: Donald Trump is ordering US scientific agencies to deploy AI This is today's edition of The Download, our weekday newsletter that provides a daily dose of what's going on in the world of ...

Walmart debuted an app-only generative artificial intelligence chatbot, named Sparky, that can summarize reviews, offer product recommendations based on shopper requests and create product comparisons ...