Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.
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Calculating the costs of call center systems
Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.
Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...
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