Microsoft on Wednesday denied claims that it uses customer data from its Microsoft 365 applications, including Word and Excel, to train artificial intelligence models.

Microsoft’s assurance is a step in the right direction, but the company must continue refining its policies and openly communicating with its users. With the immense reliance on its tools globally, a transparent and user-first approach will be key to maintaining trust in the AI-driven era.

Microsoft has denied claims that it uses Microsoft 365 apps (including Word, Excel, and PowerPoint) to collect data to train the company's artificial intelligence (AI) models.

Microsoft has denies rumors of using Microsoft 365 customer data data to train AI models. The company took to social media and shared statements to explain its Connected Experiences within Microsoft 365.

Confusion over Connected Experiences settings in 365 apps spark concerns Microsoft's Connected Experiences option in its productivity suite has been causing consternation amid accusations that the default setting might allow Microsoft to train AI models using customers' Word and Excel documents and other data.